Frequently Asked Questions
Got Questions?
We've Got Answers.
Find answers to common questions about repairs, appraisals, custom design, estate jewelry, and store services at Pounders Jewelry. Clear guidance, expert support, and trusted information—all in one place.
Do I need an appointment to visit the store?

No appointment is required for most services. You’re welcome to stop by anytime during business hours, though custom design consultations and appraisals may benefit from scheduling ahead.

How long do repairs typically take?

Repair timelines vary depending on the service. Simple repairs may be completed within a few days, while more detailed restorations may take longer. We provide a free estimate and timeline before any work begins.

Do you offer appraisals?

Yes. Our certified appraisers provide detailed documentation for insurance, estate purposes, resale, and personal records. Appraisal timelines depend on the number and complexity of items.

Can you work on vintage or heirloom jewelry?

Absolutely. We specialize in restoring and caring for vintage, antique, and heirloom pieces, ensuring they’re preserved safely and respectfully.

Do you offer complimentary cleaning and inspections?

Yes. We offer free jewelry cleaning and inspections to help keep your pieces in excellent condition.

How do I start a custom design?

You can begin by scheduling a consultation. We’ll discuss your ideas, review inspiration, and guide you through the design process step by step.

Can watches be repaired or serviced?

Yes. We service many watch brands and offer battery replacements, adjustments, and a range of repair services. Bring your watch in for a complimentary evaluation.

How long do jewelry repairs take?

Repair times vary depending on the service and condition of the piece. We provide a free estimate and timeline before any work begins.

What are your store hours?

Our current business hours are listed on our Contact page. Hours may vary for holidays or special events.

Your Story  •  Your Moments  •  Your Jewelry  •
Your Story  •  Your Moments  •  Your Jewelry •